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Return/Exchanges/Shipping Policy

We are committed to your complete satisfaction. If your online purchase does not meet your expectations, we accept returns.

  • Items must be new, unworn and unused, and include all parts and accessories. Shoes that are returned without a box, in a damaged box or with marked soles will not be accepted, and may be sent back to you. To avoid damages, we recommend trying on footwear in carpeted areas.
  • We accept returns based on the following time frames from receipt of your order:
    • Full-price merchandise: Must be returned within 14 days from the delivery date.
    • Sales items: Must be returned within 7 days from the delivery date.
    • Clearance items: Clearance items consider Final Sale and Will NOT be eligible for a refund.
    • Please allow 3-5 business days for return processing.  
  • Merchandise that has been worn, used, altered or damaged will not be accepted. Return merchandises must be unaltered and in resalable condition. 
  • We offer FREE shipping to continental USA.
  • Please kindly note that at this time we don't provide return labels and original shipping charges are non-refundable.
  • For all international orders please email us at info@rbunitedstates.com and include your full address including your country name, city and zip code/postal code. We will email you within 24 hours with the shipping quote to your destination.
  • All international orders will be final sale and not eligible for return, exchange, or price adjustment. Please contact us at info@rbunitedstates.com or 001-480-970-1552 and we will gladly assist you with any questions relating to your international order.

 

Return Instructions

  • Include the original receipt.
  • Pack merchandise in its original packaging.
  • Keep a record of your tracking number.
  • Give your package to a UPS driver or take it to a UPS drop-off location. If you prefer to use your own shipping method, please send your package to:
  • Roberto Botticelli: 7014 E. Camelback Rd. Suite# 1224, Scottsdale, Arizona, 85251

 

Shipping Methods & Fees

Second-day delivery fees are calculated based on one pair of shoes. On multiple orders, or heavier weights the shipping fees may be higher and are subject to change.

  • Ground shipping to continental USA: Free (5-7 business day)
  • Second-day: $40.00 (two business days Monday-Friday)

International Shipping: Please email us at info@rbunitedstates.com and include your full address including your country name, city and zip code/postal code. We will email you within 24 hours with the shipping quote to your destination.

 

Exchanges

We are unable to automatically process exchanges on our website at this time. To exchange an item, please email us at info@rbunitedstates.com. We will gladly assist you with your exchange. We do not accept exchanges on clearance merchandise.